FAQ's

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My Account

How do I show my company logo on my company details page?

Go to the "Your Account" section and click on the link "Change company logo" in the left hand menu. You can upload your company logo here and it will then appear on your company details page.

How do I set up separate user accounts?

Every user in your company can have their own account on BearingNet. These sub-accounts need to be set up by the Administrator on your account.

Just go to Your Account > Manage User > Add New User

How do I advertise my company on BearingNet?

If you wish to promote your company on BearingNet, send an email to Nicolab@bearingnet.net and we will contact you to find out your requirements and offer some options.

I have forgotten my password/username. What can I do?

If you have forgotten your password, click on the 'forgotten password' link on the login page. A message will be sent to your registered email address with a link to let you re-set your password.

If you have forgotten your username, click on the 'forgotten password' link on the login page and then enter your registered email address in the 'Forgotten Username' box and a reminder will be sent by email.

How do I change my password?

To change your existing password go to 'Your Account' and click on the 'Change Password' link on the left side of the screen.

How do I change my company name?

If you need to change your company name on BearingNet, please send an email to Scotty@bearingnet.net and we will make the changes for you.

Can I check activity on my BearingNet account?

To find out who is logging in and from which IP address, go to Your Account > Activity.

How do I pay?

If you have an invoice to pay, go to the “Your invoices” page under the heading “Your Account” to view your invoices. To pay an invoice by credit card, click on “pay” and you will be redirected to our secure payment partners “Worldpay”. To pay by bank transfer, you can find our details on the invoice, which can be downloaded from the same page by clicking on the invoice number.

How do I recommend a company?

Click "Company List" and then the name of the company you wish to recommend. There is a link to recommend the company at the bottom of the company details screen that appears.

I applied for a free trial but have not heard anything. Why not?

There could be a variety of reasons, for example:

Free trial requests are processed during UK office hours. There may be a delay therefore during weekends and public holidays.

Your business is not primarily Bearing or PT distribution

You have not provided sufficient information about your company

Your company has been a BearingNet member before, or has already had a recent free trial

Your company is already a member of BearingNet

You are not an established business

If none of these apply then please e mail sales@bearingnet.net and request a free trial.

Searching

How can I customize the search results page?

Click on the Search Results settings.JPG icon to quickly change the settings and only display columns that you want to see.

What should I do if I can't find the part I need on the search results page?

Post a message in the 'Wanted' pages

What do the icons on the search results page mean?

The key to the icons can be seen by clicking on the Info Note.JPG icon (above the search results table, on the right).

Inventory and Selling

How do I upload my inventory in BearingNet?

You can either use our automatic stock upload facility or you can send your inventory list in an excel spreadsheet to us via e-mail at stock@bearingnet.net. For details on how to use the automatic upload facility, see the "Inventory" user guide.

How often can I upload my inventory into BearingNet?

You can upload your inventory daily. The most recently updated inventory listed on BearingNet is shown at the top of the search results screen.

Can I add internal references to my inventory list?

There are three custom fields that you can use for your own reference that are not shown to other users - for example you could use Warehouse location or Internal part reference.

You can name these custom fields on Your Account > Company Settings (Customer defined field 1/2/3). These custom fields will appear on your BearingNet inventory list in Your Account > Your Inventory > Add/Edit

Can I control which companies see my inventory?

By default your inventory can be viewed by every member on BearingNet, however 'rules' enable you to control who can view your inventory and send you inquiries - you can limit this by company country or region. Go to Your Account > Inquiry Method Control (in the Rules section).

Is my inventory list ok?

If your list is in the correct format then your items will be shown on the search results screen whenever someone searches for those parts. You can see your inventory health check and Inventory performance charts in Your Account> Your inventory

How do I make sure the right users in my company always receive the correct inquiries?

You can set your BearingNet inquiries to go to a specific user - this can be done by company and region. Go to Your Account > Sales contact settings

Can I forward BearingNet inquiries directly to my webshop?

You can link your inventory on BearingNet with the inventory in your Webshop enabling your customers to ‘buy now’.

The webshop icon Webshop.JPG will appear on the search results page next to your inventory – you can choose which companies can use this facility.

For more information contact nicolab@bearingnet.net Link: http://i.bearingnet.net/fmi/Webshop-Fact-Sheet.pdf

Forums

How do I keep track of topics in the forums?

If you're interested in a specific forum topic you can click 'subscribe' and be notified when somebody posts a reply. If you start a topic in the forums you can moderate it and have the right to delete replies.

How do I put a picture in the forum?

To post an image on the forum you need to upload and host your image on an external website like Flickr, PhotoBucket or TinyPic. Once you have done that you can copy the image's direct URL between the [img][/img] to display the picture. Image icon.JPG

How can I avoid seeing unwanted posts in the Forums?

If forum contributions from a particular user are consistently of no interest to you, you can hide all of their forum posts by clicking on the 'Block user'Block forum user.JPG icon in the heading of one of their messages. If you change your mind, use the "Unblock user" Unblock forum user.JPG icon which is displayed when you hover over the message.